24 October 2015

So You Send Your Faulty President Grant 2 Away For Repair.......

I am (or rather was) the proud owner of 2 President Grant 2 radios. However a few months ago one of them developed a fault. For no apparent reason the S-Meter would show a constant noise level of S8-S9 even without an antenna attached! (See video below)

So I contacted the retailer from whom I bought the radio, they were very helpful instructing me to return the radio immediately. 

The radio was sent and upon receiving the radio the retailer contacted me telling me that they had sent the radio to President for their assessment and action.

Several weeks went by and nothing heard so I contacted the retailer who in turn contacted President. President apparently informed them that they were having to completely replace the main board in the radio and it would be completed shortly.

Several more weeks went by and again nothing heard. By now the radio had been away for two months! 

I once again contacted the retailer who once again contacted President. They were informed that the radio would be returned soon.

A few days later I get a message that the radio had been repaired and is on its way back! Yipppppeeeee!!!!

The radio arrives, I open the box and I see my lovely President Grant 2 covered with greasy fingerprints. So covered in fact that when you held the radio you could physically feel the greasy residue on the radio. Furthermore, the front plastic screen on the radio was covered with scratches and marks which had not been there when the radio was sent for repair. I immediately contacted the retailer to inform them of this unpleasant discovery. They were quite naturally very shocked to hear about this and promised to take up the matter with President. 

However, after weeks of trying to get someone at President to return their calls/emails the retailer said they had given up and offered to sort out the problem directly with myself. Something that I very grateful to them for and I personally have now reached a satisfactory conclusion to this awful experience.

But it does raise the question about Presidents apparent customer service, How could they possible ruin a customers radio then apparently ignore all attempts to get it sorted out?

Makes you wonder!

Anyway here's a short video showing the state of the screen on my President Grant 2 when it came back from repair......